Your questions. Explained clearly.

Kings Veterinary Clinic has four Dubai branches: Al Barari / Majan at Retail 4, Palm Tree Residence; Al Wasl / Jumeirah at Villa 1, 79 Street, Al Wasl Road, Al Badaa / Jumeirah 1; Al Furjan at Retail 01, Equiti Home, Tower B; and Damac Hills 2 at Retail 09, Damac Hills 2 Mall.

Choose a branch near home or work and check its individual location page for the address, direct telephone number, WhatsApp and directions. For a particular clinician, investigation or procedure, contact reception before travelling so the team can arrange the appropriate appointment. If your pet needs urgent help, call a branch directly rather than waiting for an online request.

Yes. All four Kings branches are open 24 hours for emergencies, every day. Routine appointments are available from 9am to 9pm, Monday to Sunday. Emergency opening and routine appointment hours are different: an overnight emergency visit should be arranged by calling the branch directly.

Emergency mobile numbers are Al Barari / Majan: +971 54 524 2011; Al Wasl / Jumeirah: +971 56 991 9250; Al Furjan: +971 50 455 9942; and Damac Hills 2: +971 54 285 0414. Tell the team your location, your pet’s species, what has happened and when it started. They can guide you before you travel. Please do not wait for a WhatsApp or appointment-form reply in an emergency.

The amount depends on the service your pet needs, the examination findings and whether tests or treatment are required. For vaccinations, the species, age, previous record, vaccine types and number of visits affect the plan. For dental or surgical care, assessment, anaesthesia, investigations, the procedure and follow-up can be separate parts of the estimate.

Ask your chosen Kings branch for the current consultation fee and an itemised estimate for the proposed care. Confirm which items are included, which are optional or additional, and whether VAT, medicines, protective collars, rechecks or later booster visits are covered. Emergency and out-of-hours care may carry additional charges. We do not publish an unverified fixed package price; reception can provide a current quote for your pet’s needs.

Kings’ services include consultations and wellness checks, cat and dog vaccinations, microchipping, dental care, spay and neuter enquiries, soft tissue surgery, orthopedic assessment, internal medicine and diagnostic investigations such as X-rays, ultrasound and laboratory testing. You can also enquire about exotic pet appointments, home vet visits, pet transport, food delivery and accessories.

The right location and appointment depend on the service, equipment, clinician and your pet’s condition. Reception can confirm these details before your visit. Grooming enquiries are available through participating branches; grooming is not provided at Damac Hills 2. The dedicated service pages explain what to expect, how to prepare, what can affect the cost and the next questions to discuss with the team.

You can call or WhatsApp your preferred branch, or use the website’s appointment request form. The form asks for your branch, contact details, pet, service, preferred date and time window. Continuing opens a prepared WhatsApp message to the branch you selected; you decide when to send it.

The request does not reserve a time. Your appointment is confirmed when reception agrees the date, time, location and relevant clinician with you. Ask the team about the consultation fee, any estimate and preparation instructions before travelling. If you need to change or cancel a visit, contact that branch directly. For an emergency, use the branch’s mobile number immediately instead of sending a routine appointment request.

Bring your pet’s vaccination booklet, microchip number, previous medical reports and a list of current medicines or supplements. If your pet has been treated elsewhere, relevant test results, discharge notes and images help the veterinarian understand the history. Record when a new problem began and any changes in eating, drinking, activity or behaviour that you want to discuss.

Transport your pet securely and tell reception in advance about handling difficulties, anxiety or special access needs. Ask for species-appropriate transport advice when needed. Do not withhold food, change medication or collect a sample unless the team gives instructions for the planned appointment. For a serious or rapidly worsening problem, call immediately; collecting records should not delay urgent care.

Yes, you can enquire about home veterinary consultations. Share your exact address, pet’s species, reason for the visit and preferred timing so reception can check coverage, clinician availability and travel charges. A home visit may be helpful when an appropriate consultation can be carried out in your pet’s familiar surroundings.

Some investigations, monitoring and procedures require a clinic. Explain the symptoms when booking so the team can advise whether a home visit is suitable or a clinic appointment is a better next step. Urgent home visits are subject to availability and should never delay emergency treatment. Confirm the full visit fee, what can be provided at home, any additional charges and the follow-up arrangements before the visit is agreed.

Kings provides veterinary care for cats and dogs and accepts enquiries about exotic pets. For a rabbit, bird, reptile or another less common species, tell reception the exact species and the reason for the appointment before you travel. The team needs to confirm the appropriate clinician, location and availability; a general exotic-pet listing is not a guarantee that every species or procedure can be accommodated at every branch.

For an exotic-pet appointment, be ready to discuss the diet, housing, environment and recent changes in behaviour as well as the immediate concern. Ask the team about safe transport for that species. For an emergency, call straight away and describe the species and symptoms so reception can guide you to suitable care.

Grooming is not offered at Damac Hills 2. Contact Al Barari / Majan, Al Wasl / Jumeirah or Al Furjan to check the service and appointment available for your pet. Discuss the species, size, coat condition, requested trim or bath and any relevant skin or medical concerns before booking.

Ask what the quoted grooming service includes, whether matting or extra handling affects the price, and the expected collection time. Tell the team if your pet has previously found grooming difficult. Skin irritation, wounds or a painful coat problem may need a veterinary assessment rather than a cosmetic grooming appointment. Reception can help you choose the appropriate next step.

You can request a veterinarian by name when contacting reception. The team will confirm the clinician’s branch and available appointments; the team page does not show a live duty roster. For a particular procedure, ask who will assess your pet, what information should be sent ahead and whether a referral or a longer appointment is needed.

For a second-opinion enquiry, provide previous clinical notes, test results, imaging and the current treatment list wherever possible. This helps the receiving veterinarian review what has already been investigated and discuss the next steps. A new examination or further tests may still be appropriate. For urgent concerns, prioritise an available emergency assessment instead of waiting for a preferred clinician.

The right clinic depends on your pet’s species, the care needed, the location you can reach and the team available for that appointment. Compare current opening arrangements, the named treating veterinarian, relevant experience, diagnostic access, written estimates and follow-up. Read recent independent reviews for specific experiences as well as the overall rating. A general claim to be the best is less useful than information you can check.

Kings Veterinary Clinic has branches in Majan / Al Barari, Al Wasl / Jumeirah, Al Furjan and Damac Hills 2. Routine appointments are 9am–9pm daily, and all four branches are open 24 hours for emergencies. Choose a branch and ask the team to confirm the clinician and service appropriate to your pet.

Ask for the treating veterinarian’s full name, verified qualifications and current professional registration or licence status, plus experience with your pet’s species and the problem you want assessed. Discuss who will perform a procedure, who will monitor recovery and whether further advice or referral could be needed. A clinical interest, a general veterinary qualification and a recognised specialist credential are different things; ask what any title means.

You can view the Kings clinical team and request a preferred veterinarian when arranging an appointment. The preference is subject to availability. Reception must confirm the actual clinician, branch and time; an online profile is not a live duty rota.

Check whether the clinic is open for emergencies at that time, which branch can receive your pet and how to reach the treating team by telephone. Ask whether the clinician and facilities available are appropriate to the case, how assessment and consent will be handled, and what arrangements apply if further care or transfer is needed. Overnight emergency opening does not mean every specialist or elective procedure is available around the clock.

All four Kings branches are open 24 hours for emergencies. Call your nearest branch directly so the team can guide your arrival. Do not wait for a WhatsApp or appointment-form reply when your pet needs urgent help.

Vaccination is planned for the individual pet rather than chosen only by a package name. Your veterinarian considers species, age, previous doses, health, lifestyle, exposure to other animals and any boarding or travel plans. Core viral protection for dogs commonly includes distemper, adenovirus and parvovirus; for cats it includes panleukopenia, calicivirus and herpesvirus. Rabies and other vaccination decisions must be checked against the pet’s circumstances, the product and local requirements. Core protection and additional risk-based vaccines have different roles.

Bring the vaccination booklet so the vet can identify what has already been given and explain the next dose or booster. International guidance informs this discussion, but the selected products and schedule must also suit the patient and local requirements. Ask for the vaccine names, the reason for each recommendation and the next due date in writing.

Request a quote for your pet’s actual vaccination plan. A kitten, puppy or pet with an uncertain history may need a different course from an adult returning for a booster, so the number of visits matters as well as the price of one injection.

Ask whether the estimate includes the examination, each vaccine, the vaccination record and any applicable registration charges or VAT. Confirm the price of later doses separately. Send reception your pet’s species, age and booklet to help the team explain the relevant appointment and current fee. Do not assume that rabies vaccination, microchipping or parasite treatment is included in every package.

An indoor lifestyle does not automatically remove the need for vaccination. Your vet considers the cat’s age and history together with household changes, contact with other cats, boarding and other possible exposure. The recommended plan may differ from that for a cat that regularly goes outdoors.

Take the existing record to the consultation and explain how your cat lives. Ask which vaccines are considered core, whether additional protection is relevant and when the next assessment is due. An individual risk assessment is more useful than assuming that all indoor cats need exactly the same products or booster interval.

Bring your pet’s records and tell the team about current illness, medicines and previous vaccine reactions. The veterinarian reviews the history and examines your pet before deciding whether vaccination should proceed that day. Young pets may need a series of appointments; ask the team to explain the whole course.

Before leaving, confirm the next due date, which changes to watch for and how to contact the clinic if you are worried. Ask when your pet’s vaccination record will meet a particular boarding or travel requirement. Do not assume a vaccination given today immediately completes every requirement for travel or contact with other animals.

Yes. Tell the vet about planned contact with other dogs and bring the facility’s requirements. The veterinarian can assess relevant risks and the timing of protection; an appointment immediately before boarding may not meet the facility’s rules.

Always. Share the timing, signs, treatment and vaccine record if available. The veterinarian can assess the circumstances and discuss an individual plan; do not change vaccine doses or give medicines without instructions.

Book an assessment if you notice persistent bad breath, a broken or loose tooth, difficulty chewing, food dropping from the mouth, excessive drooling, bleeding or swelling around the face or mouth. These signs do not establish a diagnosis, and the visible surface of a tooth may not show the full problem.

Describe what you have noticed and when it began, and mention any change in appetite or behaviour. Your vet will assess the mouth and discuss whether further examination or treatment is needed. Avoid forcing open a painful pet’s mouth. Contact the clinic promptly for advice if your pet appears very painful or cannot eat normally.

Professional veterinary dental procedures generally require general anaesthesia with suitable airway protection and monitoring. This allows the team to examine and treat the mouth thoroughly, including areas that cannot be managed safely while an animal is awake. An awake cosmetic clean does not provide the same assessment or treatment.

Your vet should explain the individual anaesthetic assessment, the proposed procedure and relevant risks. Share your pet’s medical conditions, medicines and previous anaesthetic history. Ask which pre-procedure investigations are recommended and how your pet will be monitored and supported during recovery.

An initial consultation provides a starting assessment, but the full extent of dental disease may become clearer during a more complete examination and any indicated dental imaging. A cleaning and treatment plan can therefore differ from a simple fixed-price cosmetic service.

Ask for an estimate that separates assessment, tests, anaesthesia, cleaning, imaging, possible extractions, medicines and rechecks. Agree how the team will contact you and obtain consent if additional treatment is recommended. Tell reception which phone number will be reachable on the day. A clear consent plan helps you understand both the clinical decisions and any change to the expected cost.

Follow the clinic’s instructions for your pet’s feeding, medicines and admission time. There is no single preparation rule suitable for every patient, especially when age or an existing condition affects anaesthetic planning. Bring the current treatment list and ask any questions about the estimate before admission.

After treatment, request written instructions for feeding, prescribed medicines, home mouth care, warning signs and follow-up. The plan will depend on whether the visit involved cleaning alone or additional treatment such as extractions. Ask when brushing or other home care can resume and whom to contact if recovery does not follow the expected course.

Yes. Eating alone does not establish that the mouth is healthy or comfortable. Describe changes in chewing, breath, drooling or behaviour and arrange an examination rather than waiting for complete food refusal.

Not necessarily. An awake cosmetic scale cannot replace a veterinary assessment of the teeth and tissues below the gumline. Discuss a properly assessed dental plan and any anaesthetic concerns with the veterinarian.

The best timing is discussed for the individual animal. Species, sex, breed, expected adult size, health and the risk of an unwanted pregnancy can affect the recommendation. Advice for a growing large-breed dog should not automatically be applied to a cat or a smaller dog.

Book a consultation and share the age, breed, approximate weight, medical history and any recent heat cycle or possible pregnancy. The veterinarian can explain the benefits, relevant risks and timing options for your pet. Ask what the procedure involves and what the expected aftercare will require before choosing a date.

Ask the team to identify the examination, any recommended blood tests, anaesthesia, the operation, monitoring, pain relief, a protective collar or garment and follow-up appointments. Confirm which items are included in the quoted amount and which are separately charged.

Species, sex, size, health and surgical complexity can affect the estimate. Tell the clinic about known conditions and any concern such as an undescended testicle, heat cycle or possible pregnancy when booking. Reception can arrange the appropriate assessment rather than treating every neutering enquiry as an identical operation.

Ask for your pet’s specific admission, feeding and medication instructions before the procedure. Do not apply a generic fasting rule or stop prescribed medicine without advice from the treating clinic. Arrange a secure journey home and a suitable space for the recovery plan the vet describes.

At discharge, obtain instructions covering wound protection, prescribed medicines, activity, feeding, follow-up and the changes that need a call or urgent review. Recovery arrangements vary between patients and procedures. Make sure you know how long the restrictions apply and how to contact the team at night if you are concerned.

No outcome should be promised from surgery alone. Explain the specific behaviour to your vet so medical, reproductive and behavioural factors can be considered and realistic expectations discussed.

Tell reception before booking a routine castration. The veterinarian needs to examine your pet and explain the proposed approach, which may differ from a straightforward procedure. Do not assume the same operation or estimate applies.

These investigations provide different kinds of information. X-rays create images that can help assess structures such as bones and the chest or abdomen. Ultrasound uses sound waves to examine selected internal tissues in real time. Laboratory tests examine samples, for example blood or urine, for the question your veterinarian is investigating.

A test is most useful when it addresses a clear clinical question. Your vet may recommend more than one investigation because one result does not replace every other type of information. Ask what the proposed test could show and how the answer would affect the next step.

Testing should be selected for the individual case. Bring previous reports, images and the current treatment list so the veterinarian can consider what is already known. Tell the team when each sample or image was taken and whether symptoms have changed since then.

Previous tests may prevent unnecessary repetition, but a repeat or different investigation can still be appropriate if the condition has changed or a specific question remains unanswered. Ask the vet to explain the purpose, priority and cost of each proposed test. This makes the diagnostic plan easier to understand and helps you plan the next decisions.

The turnaround depends on the investigation, whether processing takes place at the clinic or externally, and whether further interpretation is needed. Ask for an expected timeframe for each test rather than assuming that every result is available immediately.

Agree how the findings will be explained, who will contact you and what to do if your pet’s condition changes while waiting. A result needs to be considered alongside the history and examination. Some cases need another test, monitoring or a later review before the vet can explain the complete treatment plan.

A dated timeline, current medicines, appetite and toileting changes, and safely recorded examples of intermittent signs can make the history clearer. Bring observations rather than a self-diagnosis. Do not delay urgent assessment to collect more evidence.

Yes. Ask which test is the priority, what information it adds and what decisions depend on its result. The veterinarian can explain whether a staged plan is appropriate or whether waiting would create a risk for your pet.

Common enquiries include rabbits; guinea pigs, hamsters, gerbils, rats and chinchillas; budgies, cockatiels, lovebirds and parrots; and tortoises, turtles, geckos and bearded dragons. This list helps you describe your pet and does not mean every species or procedure is available at every branch. Contact Kings with the exact species and concern to confirm a suitable clinician and appointment.

The starting point is a species-specific history and examination, including diet and the home environment. The veterinarian explains the likely problems, which investigations could clarify them and what treatment or supportive care is appropriate. You can ask about handling, monitoring, the estimate and the follow-up plan. If your pet needs facilities or specialist expertise outside the receiving branch’s scope, the team discusses referral.

Please call a veterinarian promptly when appetite falls, eating stops or droppings become fewer. These signs can reflect dental, digestive or other illness and should not be dismissed as fussiness. Tell the team when your pet last ate and passed normal droppings. Follow the clinician’s advice about feeding and transport; do not force-feed or give leftover medication without an assessment.

Do not apply cat or dog fasting instructions to a small mammal. Rabbits and many small rodents generally do not need food withheld before anaesthesia. Keep their normal feeding routine unless the treating veterinarian gives instructions specifically for your pet and procedure. Ask the team for written species-specific admission guidance.

Bring previous records, a medicine list and the exact names of foods and supplements. Photos or a short video of the enclosure and your pet’s usual behaviour can help. Reptile owners should include lighting, humidity and measured temperatures; bird owners can note diet and changes in droppings. Ask about samples and transport before the appointment rather than collecting or restraining your pet unnecessarily.

Yes, these are useful consultation topics. The clinician can review the species, current setup and health concerns, then explain practical priorities and whether further investigation is needed. Advice is tailored to the animal; a parrot, a budgie, a tortoise and a gecko should not share one generic diet or housing plan. Avoid starting supplements or making major changes for an unwell pet without veterinary advice.

Preventive care depends on species, health, lifestyle, local disease risk and locally available products. Ask the veterinarian which measures are appropriate for your pet and when to review them. Do not use a cat or dog parasite product on an exotic pet unless the treating veterinarian specifically prescribes it for that animal.

Call the branch first, explain the species and symptoms, and ask where your pet should be received. Kings is open 24 hours for emergencies, but the appropriate clinician, equipment and receiving location for an exotic species must still be confirmed. The team can advise on the next step, including referral when required.

Tell the clinic that the observation is uncertain and describe the changes you have noticed. Ask for species-specific monitoring instructions; do not postpone assessment of an unwell animal while trying to obtain a perfect feeding record.

Yes. Diet, housing and environmental details can be relevant to the assessment. Bring clear photographs and actual equipment or supplement names, while allowing the veterinarian to decide which factors matter for your pet.

Yes—Kings coordinates the complicated veterinary preparation and travel-paperwork steps, including required testing and destination-specific declarations, so you do not have to work through the checklist alone. We agree a clear plan, organise the relevant appointments and document checks, and explain what we need from you. Your written scope identifies any transport or destination partner involvement. Airlines and authorities still control acceptance, official approvals, quarantine and release; we manage preparation and coordination without guaranteeing those decisions.

The exact list depends on the destination and journey. Common documents include a microchip-linked vaccination record, any required rabies laboratory report, the destination’s health-certificate form, an import permit where required, UAE export health documentation and owner or authorised-person details. A pet passport may help document history but is not a universal travel authorisation. Send your existing records so missing items can be identified before appointments are timed.

No. The requirement depends on the destination, departure and residence history, transit and vaccination record. When required, the test must follow the authority’s rules for sampling, laboratory acceptance, antibody result and waiting period. We can review which clinical steps and laboratory arrangements are needed for the proposed route. Do not book travel based only on a general online testing timeline.

Contact Kings as soon as you know the destination, even if the moving date is tentative. Some routes can be prepared relatively quickly when records are already compliant; others require months because of testing, waiting periods, quarantine bookings or permit conditions. We work backwards from the authority’s current rules and your pet’s history to identify a realistic preparation sequence. A travel date is provisional until the necessary conditions and carrier arrangements are confirmed.

We can assist with the clinical preparation and supporting records within your agreed service scope. MOCCAE’s official export health-certificate process includes authority review and any required inspection or tests. The issuing authority decides whether its requirements are met and issues or endorses official documents. Ask the team which appointment, application and authority steps are required for your pet rather than treating a routine clinic certificate as the final export permission.

A prior MOCCAE import permit is part of the current cat-and-dog entry pathway. The pet’s permanent microchip must match the accompanying health and vaccination documents. Vaccination, age, preventive treatments and rabies blood-test requirements depend on the official conditions and origin history. Send the departure country and records for a current checklist; official inspection and release take place through the relevant authority on arrival.

Cabin, accompanied-baggage and cargo options depend on the airline, route, species, breed, size and other conditions. Obtain the carrier’s acceptance and exact container rules before purchasing a crate or ticket. The container must suit the pet and allow the required natural standing, turning and resting positions. A product marketed as “IATA approved” is not an IATA certification; final acceptance rests with the airline and applicable regulations.

Routine sedation solely for air travel is discouraged by IATA because of potential adverse effects in transit. Tell the veterinarian about anxiety, breathing problems, medicines and previous travel reactions so the welfare plan can be individualised. Familiarising your pet with its carrier early is useful preparation. Any medicine must be discussed with the treating veterinarian and checked against the carrier’s rules.

Quarantine and entry decisions are set by the destination authorities and depend on the route and compliance with the current rules. Some destinations require pre-booked quarantine even when preparation is correct. We can help identify the relevant checks and documents, but no clinic can guarantee a government permit, airline acceptance or border release. The written plan should identify the remaining approvals before you confirm transport.

Ask Kings about the exact species and destination before making arrangements. Exotic animals may need different veterinary certificates, wildlife permissions, legal ownership records and carrier approval. CITES-listed species need checks with the national CITES authorities of the departure and destination countries. We first establish what clinical preparation and coordination can be offered for that animal and route.

Tell the coordinating team immediately. A changed date or route can affect examination windows, treatment timing, certificate validity, permit details and airline arrangements. Some steps or charges may need to be repeated. Keep the latest itinerary and ask for a revised checklist before assuming previously prepared documents remain valid.

Owner and pet travel dates can determine which legal pathway applies. For example, Great Britain applies extra rules when the pet arrives more than five days before or after its owner, and EU non-commercial arrangements also have owner-travel conditions. Tell us about a separate flight, an authorised accompanying person or any intended ownership change before transport is booked.

Yes. We coordinate the travel checklist, veterinary preparation and supporting paperwork, including destination-specific declarations and required testing arrangements. We explain which details or signatures must come from you and which certificates require official issue or endorsement. The agreed plan identifies any partner tasks and outstanding authority or airline approvals.

Send the full records before the next travel appointment. The team can compare them with the pet’s scanned identity and identify which issuer needs to review or correct the record. Do not overwrite a number, assume a minor spelling difference is acceptable, or rely on an informal explanation at the airport. The correction needed depends on the document and destination requirements.

All four Kings branches are open 24 hours for emergencies. Call the nearest branch directly: Al Barari / Majan on +971 54 524 2011, Al Wasl / Jumeirah on +971 56 991 9250, Al Furjan on +971 50 455 9942, or Damac Hills 2 on +971 54 285 0414. Routine appointments remain 9am–9pm daily.

Explain your location, your pet’s species, the problem and when it began. Ask the team where to arrive and whether there is anything specific to do during the journey. If one number is not answered promptly, call another branch or seek the nearest available emergency veterinary care. Do not wait for a WhatsApp reply.

Call an emergency veterinarian immediately when your pet has difficulty breathing, collapses, has severe bleeding, may have been poisoned or has another serious or rapidly worsening problem. If you are unsure about urgency, describe the situation by phone rather than trying to diagnose it from a checklist.

Keep your pet as calm and secure as possible for transport. An injured or frightened animal may bite, so protect yourself while helping. Do not give human medicine or induce vomiting unless a veterinarian specifically directs you. Bring relevant packaging or information about a possible exposure if readily available, but do not delay urgent care to collect documents.

Start with your location, a callback number, your pet’s species and approximate age, what happened and when it started. Mention known medical conditions, current medicines and any treatment already given. For a suspected poisoning, identify the product, approximate amount and time of exposure if you can do so.

This information helps the team prepare and guide you; it does not replace an examination. Ask for the arrival point and transport advice. Take existing records or a medicine list if they are easy to reach. Do not wait to find a booklet or complete a website form before seeking help for a serious problem.

Emergency assessment, out-of-hours attendance, stabilisation, investigations, medicines and ongoing care can have separate charges. Ask the team for the current emergency consultation fee and an estimate for the immediate next step. No unverified emergency tariff is published on this page.

When your pet is assessed, ask the clinician to explain the urgent priorities, the proposed treatment and any decisions that may need further consent. Give a reachable contact number for updates. The plan can change with your pet’s condition, so agree how costs and additional recommendations will be discussed. An enquiry or prepared message is not a treatment authorisation.

If it is safe and does not delay urgent travel, bring the packaging or a clear photograph of the label. Tell the vet the possible exposure time and amount, including uncertainty. Do not induce vomiting or give remedies without instructions.

A critically unwell patient may need immediate stabilisation while the cause is investigated. Ask which interventions are priorities, what they are intended to achieve and when the findings and next estimate will be reviewed.